Privacy Policy
Company Name: SERI LAMPU SDN. BHD. (202501034519) (1635929-W)
Email: serilampu@outlook.com
Address: No. 8A (Level 1), Jalan Wan Kadir 1, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Malaysia
1. Introduction
SERI LAMPU SDN. BHD. (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, make a purchase, or communicate with us.
By accessing or using our website, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Personal Identifiable Information (PII):
Name, email address, phone number, shipping/billing address - Payment Details:
Only the necessary information to process transactions via secure payment gateways. (We do not store full card information.) - Account Data:
Username, password, order history, preferences - Device & Usage Information:
IP address, browser type, operating system, pages visited, time spent on the site (via cookies and analytics tools) - Communication Data:
Emails, contact form entries, social media messages, and other inquiries
3. How We Use Your Information
Your information is used for the following purposes:
- To process and fulfill orders
- To deliver purchased products to your provided address
- To improve and personalize your shopping experience
- To provide customer service and respond to inquiries
- To send updates on orders, promotions, or new products (only if opted-in)
- For security, fraud prevention, and legal compliance
4. Sharing and Disclosure
We do not sell or rent your personal information to third parties.
We may share your information with:
- Third-party service providers (e.g., payment processors, delivery partners, web hosting services) solely for operational purposes
- Regulatory bodies or authorities, if required by law or for compliance with legal obligations
5. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Enable essential website functionality
- Understand how users interact with our site
- Personalize user experience and recommend products
- Track performance and improve services
You can modify your browser settings to manage cookie preferences.
6. Data Retention
We retain your personal data only for as long as necessary:
- To fulfill the purpose it was collected for
- To comply with legal, tax, or regulatory requirements
- To resolve disputes or enforce our agreements
7. Data Security
We take appropriate measures to protect your information, including:
- Secure Socket Layer (SSL) encryption
- Limited access to sensitive data
- Regular monitoring of systems for vulnerabilities and attacks
Despite our efforts, no method of transmission over the Internet is completely secure. You share your data at your own risk.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing emails at any time
- Request to opt out of data analytics or tracking
Please email us at serilampu@outlook.com to exercise your rights.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their respective privacy policies.
10. Children’s Privacy
Our site and services are not intended for children under 13. We do not knowingly collect information from minors. If we become aware, we will delete the data promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review it regularly.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
SERI LAMPU SDN. BHD.
Email: serilampu@outlook.com
Phone: +6017 546 5790
Address: No. 8A (Level 1), Jalan Wan Kadir 1, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Malaysia